When you submit your identity verification on Bitstack, the Compliance team reviews your information to ensure it is complete and valid. This step is essential to secure your account and meet regulatory requirements.
Typical timelines
Once submitted, identity verification usually takes up to 48 hours to be validated by the Compliance team.
This timeframe helps ensure a safe, secure, and compliant experience.
Special cases
In some situations, additional information or documents may be requested if what you provided is unclear or incomplete.
This may extend the review time.You will be notified via the app or by email if needed.
What if it takes longer than 48 hours?
If you have not received confirmation after 48 hours:
Make sure all requested documents were properly submitted.
Contact support through the in-app chat or by email.