Bitstack requires identity verification for legal compliance and fraud prevention. This process may involve scanning a photo ID, sending a selfie video, and requesting a qualified electronic signature (QES).
Your Bitstack account will have limited functionalities until the identity verification process is completed.
The image of your official ID (from your passport or residence permit, for example) and photo of your face must be sent to us via the app. Please do not send us these documents via email. This is sensitive information that should only be uploaded via the app.
Here is what you will need for the verification process:
Official photo identification.
You must be 18 years old or older.
Upload a passport, a national identity document, or a residence permit. Please note that we, unfortunately, do not accept driving licenses.
Check the validity of your ID.
Ensure the information on your ID matches the personal information you entered in the app. If the information on your ID does not match your Bitstack account information, you will need to change your personal information.
The ID must not be altered, tampered with, or damaged.
A cell phone with a camera. Make sure your cell phone camera is not broken and that the image quality is good enough to read all the information on your ID.
The quality of the recorded images plays an essential role in the success of the verification process. Here are some recommendations:
Take a clear picture. Make sure the image is not too dark or too light, and that it is free of glare. Try not to shake and wait for the camera to focus to avoid blurry pictures.
Make sure the entire ID is in the picture. Be careful not to cover any part of the ID with your fingers. Ideally, lay it on a flat surface.
Do not cover any part of your face. Remove sunglasses, mask, and other accessories.
Take the photo in a location with adequate ambient light. Avoid standing in too bright a light, which may create shadows on your face or on the ID. Also avoid standing in front of a bright light, as your face may be overexposed and reflections may appear on your ID.
An email is sent to you once your verification is complete.
Accepted EU/EEA identity documents
EU-Issued Passport
EU-issued National Identity Card
EU-issued Residence Permit
Foreign Passport or ID Card from the supported countries listed in the section Foreign ID documents are accepted from these countries
In some cases we might also ask you to upload your Proof of Address using one of the following documents:
Bank Statement
Utility Bill (phone, internet, or electricity)
Rental Contract
Note: The issuing date of the Proof of Address document must be within 3 months of submitting it to Bitstack.
Foreign ID documents are accepted from these countries
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria
Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi
Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic
Denmark, Djibouti, Dominica, Dominican Republic
East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini (Swaziland), Estonia, Ethiopia
Fiji, Finland, France
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana
Haiti, Honduras, Hong Kong (China), Hungary
Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast
Japan, Jordan
Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan
Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg
Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique
Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Niue, North Macedonia, Norway
Oman
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal
Qatar
Republic of the Congo, Romania, Rwanda
Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa (independent state), San Marino, São Tomé and Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland
Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu
Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan
Vanuatu, Vatican City, Vietnam
Zambia
If you are unable to upload your ID after following these steps, contact Bitstack Support via chat in the app or by email at support@bitstack-app.com.
Why do I need to verify my identity?
To help keep Bitstack safe, you are required to verify your identity on Bitstack. You’ll be prompted to verify your identity if you attempt to:
Buy or sell bitcoin
Send or receive bitcoin
As part of the identity verification process, we’ll ask you to provide your:
Legal name
Date of birth
Address
Occupation
Industry
Source of funds
Income
Net worth
The primary regulatory bodies for Bitstack are the French Autorité de contrôle prudentiel et de résolution (ACPR) and Autorité des marchés financiers (AMF). The primary AML regulation is the Code monétaire et financier (CMF) which in combination with eIDAS requires the following to verify your identity:
Obtain a copy of a customer’s identity document
Request an eIDAS qualified electronic signature (QES)
Bitstack uses Onfido's Compliance Suite to offer a simple, seamless, and eIDAS-compliant onboarding. Onfido’s Compliance Suite combines ETSI-certified identity verification with Qualified Electronic Signature (QES) and One-time Password (OTP). This solution meets ETSI TS 119 461, ETSI EN 319 401, eIDAS Regulation EU 2014/910.
Protecting your data and your privacy are a key priority for Bitstack. That’s why we keep you informed of how and why we collect, use, protect, and disclose your personal information, focusing on consumer choice and control. To learn more, please see our Privacy Policy.