Identity verification is required to secure your account and access the following features:
buy or sell bitcoin;
send or receive bitcoin;
deposit or withdraw euros;
use our payment services.
Your account will have limited functionality until verification is complete.
How does verification work?
The process takes place in the Bitstack app only. It involves three steps:
Scanning a valid photo ID document
Recording a selfie video
Completing a qualified electronic signature
Once submitted, our teams review requests daily: verifications are generally completed within 24 to 48 hours on weekdays, and may exceptionally take up to 72 hours on weekends or public holidays.
In some cases, additional documents may be requested if the information provided is incomplete or unclear. You will be notified directly via the app and by email; see our article Why is Bitstack asking for additional information? to find out which document to prepare.
Once your verification is approved, you will receive a confirmation email.
Accepted documents
You must be 18 years of age or older.
One document only from the following:
Document | Validity conditions |
National identity card | • Valid (not expired) |
Passport | • Valid (not expired) • Issued by any country, except certain non-accepted countries* |
Residence permit | • Valid (not expired) • Issued by a European Union member state |
⚠️ Driving licences are not accepted.
Your document must also match exactly the information entered in your account.
* Afghanistan, Armenia, Azerbaijan, Myanmar (Burma), Belarus, Canada, North Korea, Crimea, Cuba, Iraq, Iran, Israel, Kosovo, Lebanon, Libya, Palestine, Russia, Democratic Republic of the Congo, Somalia, South Sudan, Syria, Ukraine, Yemen, United States (USA).
✅ Technical requirements
Use a smartphone with a working camera. Images must be sharp, legible, and complete.
Your document must be:
Readable: all key information clearly visible
Complete: full document, 4 corners visible, all pages
Sharp: no blur, document lying flat
Well-lit: no shadows, no reflections, no dark areas over key information
In colour: no black-and-white or degraded image
Unaltered: no signs of retouching, editing or overlay
Unobscured: no essential information hidden
Not expired: compliant with the validity conditions above
Authentic: a screenshot from another device will be rejected
Additional recommendations:
Take the photo in a well-lit area, without reflections
Make sure the ID document is fully visible and nothing obscures your face
Remove sunglasses, hat, mask or accessories
Check that the app has camera access enabled in your phone settings
Why is verification mandatory?
Bitstack is supervised by the ACPR and the AMF. French regulations require strict checks to identify our customers and combat money laundering.
As part of this process, certain information may be requested: legal name, date of birth, address, occupation, sector of activity, source of funds, income, and estimated net worth.
In some cases, a verification may be refused for regulatory reasons. These decisions are final and no further details can be provided.
Is Bitstack asking you for proof of address, source of funds or source of wealth? See our article Why is Bitstack asking for additional information? to find out exactly which document to prepare for your situation.
Bitstack uses Onfido's Compliance Suite to provide a simple, transparent, and eIDAS-compliant customer journey. Onfido's Compliance Suite combines ETSI-certified identity verification with a qualified electronic signature (QES) and a one-time password (OTP). This solution complies with ETSI TS 119 461, ETSI EN 319 401 standards, and the eIDAS Regulation EU 2014/910.
Protecting your data and privacy is a top priority for Bitstack. We are committed to informing you about how we collect, use, protect, and disclose your personal information, and why we do so, with a focus on user choice and control. For more information, please refer to our Privacy Policy.