Identity verification is required to secure your account and comply with regulations.
You will be asked to complete it if you want to:
buy or sell Bitcoin;
send or receive Bitcoin.
How does the verification process work?
The process is completed only within the Bitstack app.
It includes:
scanning a photo ID document,
recording a selfie video,
providing a qualified electronic signature.
Your account will have limited features until verification is completed.
Once the process is approved, you will receive a confirmation email.
Verification usually takes a few hours. In some cases, it may take longer depending on the volume of requests.
Accepted documents
You must be 18 years old or older.
You must provide a valid official photo ID:
passport,
national identity card,
residence permit.
⚠ Driving licences are not accepted.
Your ID must:
be valid,
not be modified, altered, or damaged,
exactly match the information entered in your account.
If the information does not match, you will need to correct it in the app.
Identity documents issued by the EU/EEA are accepted.
In some cases, proof of address may be required, such as:
bank statement,
electricity, internet, or phone bill,
rental agreement.
Proof of address must be dated within the last 3 months.
Some foreign documents may also be accepted depending on the country.
You will find the list of supported countries below.
Foreign identity documents are accepted for the following countries.
Foreign identity documents are accepted for the following countries.
South Africa, Albania, Algeria, Germany, Andorra, Angola, Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Armenia, Aruba, Australia, Austria
Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi
Cambodia, Cameroon, Canada, Cape Verde, Chile, China, Cyprus, Colombia, Comoros, South Korea, Costa Rica, Côte d'Ivoire, Croatia, Curaçao
Denmark, Djibouti, Dominica
East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini (Swaziland), Estonia, Ethiopia
Fiji, Finland, France
Gabon, Gambia, Georgia, Gibraltar, Ghana, Greece, Grenada, Guam, Guatemala, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana
Haiti, Honduras, Hong Kong (China), Hungary
Iceland, India, Indonesia, Ireland, Israel, Italy, Côte d'Ivoire
Japan, Jordan
Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kosovo, Kuwait
Laos, Lesotho, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg
North Macedonia, Madagascar, Malaysia, Malawi, Maldives, Mali, Malta, Morocco, Mauritius, Mauritania, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Montenegro, Mozambique
Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norway, New Zealand
Oman
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Netherlands, Peru, Philippines, Poland, Portugal
Qatar
Dominican Republic, Republic of the Congo, Czech Republic, Romania, United Kingdom, Rwanda
Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, San Marino, Solomon Islands, El Salvador, Samoa (Independent State), American Samoa, São Tomé and Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Sri Lanka, Sweden, Switzerland, Suriname
Tajikistan, Taiwan, Tanzania, Chad, Thailand, East Timor, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turkey, Tuvalu
Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan
Vanuatu, Vatican City, Vietnam
Zambia
If you are unable to upload your identity document after following these steps, contact Bitstack customer support via the in-app chat or by email at support@bitstack-app.com.
Technical requirements
You must use a mobile phone with a working camera. Images must be clear, readable, and complete.
Recommendations:
Take the photo in a well-lit area.
Avoid glare and blurry areas.
Make sure the entire ID document is visible.
Do not cover any part of your face.
Remove sunglasses, masks, or accessories.
Ensure the app has access to your camera in your phone settings.
Documents must be uploaded only through the app.
Why is identity verification required?
Bitstack is supervised by the ACPR and the AMF. French regulations require strict checks to prevent money laundering and protect users.
As part of this verification, the following information may be requested:
legal name,
date of birth,
address,
profession,
industry,
source of funds,
income,
estimated net worth.
In some cases, verification may be refused for regulatory reasons. These decisions are final and no additional details can be provided.
Bitstack uses Onfido’s Compliance Suite to provide a simple, transparent, and eIDAS-compliant customer journey. Onfido’s Compliance Suite combines ETSI-certified identity verification with a qualified electronic signature (QES) and a one-time password (OTP). This solution complies with ETSI TS 119 461, ETSI EN 319 401 standards, and the eIDAS Regulation EU 2014/910.
Protecting your data and privacy is a top priority for Bitstack. We are committed to informing you about how we collect, use, protect, and disclose your personal information, and why we do so, with a focus on user choice and control. For more information, please refer to our Privacy Policy.