Identity verification is required to secure your account and access the following features:
buying or selling bitcoin;
sending or receiving bitcoin.
Your account will have limited functionality until verification is complete.
How does verification work?
The process takes place in the Bitstack app only.
It involves three steps:
Scanning a valid photo ID document.
Recording a selfie video.
Completing a qualified electronic signature.
Once submitted, our teams review requests daily: verifications are generally completed within 24 to 48 hours on weekdays, and may exceptionally take up to 72 hours on weekends or public holidays.
In some cases, additional documents may be requested if the information provided is incomplete or unclear. You will be notified directly via the app and by email.
Once your verification is approved, you will receive a confirmation email.
Accepted documents
You must be 18 years of age or older.
Accepted official identity documents are:
passport,
national identity card,
residence permit.
Driving licences are not accepted.
Your document must:
be valid (not expired);
not be damaged, altered, or tampered with;
match exactly the information entered in your account.
Documents issued by EU/EEA countries are accepted. Documents from other countries may also be accepted — see the full list below.
Foreign identity documents are accepted for the following countries.
Foreign identity documents are accepted for the following countries.
South Africa, Albania, Algeria, Germany, Andorra, Angola, Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Armenia, Aruba, Australia, Austria
Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi
Cambodia, Cameroon, Canada, Cape Verde, Chile, China, Cyprus, Colombia, Comoros, South Korea, Costa Rica, Côte d'Ivoire, Croatia, Curaçao
Denmark, Djibouti, Dominica
East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini (Swaziland), Estonia, Ethiopia
Fiji, Finland, France
Gabon, Gambia, Georgia, Gibraltar, Ghana, Greece, Grenada, Guam, Guatemala, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana
Haiti, Honduras, Hong Kong (China), Hungary
Iceland, India, Indonesia, Ireland, Israel, Italy, Côte d'Ivoire
Japan, Jordan
Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kosovo, Kuwait
Laos, Lesotho, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg
North Macedonia, Madagascar, Malaysia, Malawi, Maldives, Mali, Malta, Morocco, Mauritius, Mauritania, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Montenegro, Mozambique
Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norway, New Zealand
Oman
Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Netherlands, Peru, Philippines, Poland, Portugal
Qatar
Dominican Republic, Republic of the Congo, Czech Republic, Romania, United Kingdom, Rwanda
Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, San Marino, Solomon Islands, El Salvador, Samoa (Independent State), American Samoa, São Tomé and Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Sri Lanka, Sweden, Switzerland, Suriname
Tajikistan, Taiwan, Tanzania, Chad, Thailand, East Timor, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turkey, Tuvalu
Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan
Vanuatu, Vatican City, Vietnam
Zambia
In some cases, proof of address may be required (bank statement, utility bill, internet or phone bill, rental agreement). It must be less than 3 months old.
If you experience any difficulty — confirmation taking too long, information to correct, or trouble uploading your ID — contact our support team.
Additional documents
In certain situations, our team may request additional documents to complete your account verification or allow you to carry out specific transactions.
These requests are linked to the regulatory obligations Bitstack must comply with as a registered crypto-asset service provider.
Proof of address
A proof of address may be requested to confirm your place of residence.
The document must show your full name and address and must be less than 3 months old.
Accepted documents:
phone, internet, or electricity bill,
rental agreement.
Proof of source of funds
A proof of source of funds may be requested to confirm where the deposited amounts or your overall wealth come from.
The document must be less than 3 months old.
Accepted documents:
payslip,
bank statement,
loan agreement,
brokerage or investment statement,
property sale document,
copy of a will, grant of probate, or deed of gift.
Any other document that can justify the origin of your funds may also be accepted.
Most recent tax notice
Your most recent tax notice may be requested on its own or alongside a proof of source of funds.
If you have never filed a tax return yet (first year of employment or student), you may send your last three bank statements instead.
Technical requirements
Use a smartphone with a working camera. Images must be sharp, legible, and complete.
Recommendations:
Take photos in a well-lit area.
Avoid reflections and blurry areas.
Make sure the entire ID document is fully visible.
Do not cover any part of your face.
Remove sunglasses, masks, or accessories.
Check that the app has camera access enabled in your phone settings.
Why is verification mandatory?
Bitstack is supervised by the ACPR and the AMF. French regulations require strict checks to identify our customers and combat money laundering.
As part of this process, certain information may be requested: legal name, date of birth, address, occupation, sector of activity, source of funds, income, and estimated net worth.
In some cases, a verification may be refused for regulatory reasons. These decisions are final and no further details can be provided.
Bitstack uses Onfido’s Compliance Suite to provide a simple, transparent, and eIDAS-compliant customer journey. Onfido’s Compliance Suite combines ETSI-certified identity verification with a qualified electronic signature (QES) and a one-time password (OTP). This solution complies with ETSI TS 119 461, ETSI EN 319 401 standards, and the eIDAS Regulation EU 2014/910.
Protecting your data and privacy is a top priority for Bitstack. We are committed to informing you about how we collect, use, protect, and disclose your personal information, and why we do so, with a focus on user choice and control. For more information, please refer to our Privacy Policy.