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Why am I unable to buy bitcoin?
Why am I unable to buy bitcoin?
Alexandre Roubaud avatar
Written by Alexandre Roubaud
Updated over a week ago

There are various reasons this could be happening:

  1. Your account may have been temporarily disabled.

  2. Buy/sell services may have been disabled.

  3. Your account may not be recognized as a trusted payment source. Bitstack uses an automated system to help us protect the community and our site from fraud. There are two common reasons for this:

  • If we've received a chargeback when attempting to process one of your transactions, it may be preventing us from completing further orders. If you're aware of any chargebacks or reversals that have occurred on a recent trade, please include this information when contacting us.

  • In other cases, we may just need some additional information to confirm your ownership of the payment methods added to your account.

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