Secure your account right away
Change your Bitstack password as soon as possible. This action automatically logs out all devices currently connected to your account, including any potential intruder's device.
Choose a strong, unique password that you don't use on any other service.
If you use the same email address on other platforms, update those passwords as well.
Contact our support team
Report the situation to our customer service team via the Bitstack app or our official website.
Please provide the following information:
The nature of the fraud (fraudulent email, phone call, fake website, etc.)
The approximate date and time of the incident
Any screenshots, messages, or evidence you have
Our team will handle your report and guide you through the next steps.
File a police report
If you suffered a financial loss, we strongly recommend filing a report with the relevant authorities (police station or your country's official cybercrime reporting platform).
Keep all evidence before taking action: screenshots, emails, text messages, phone numbers.
Law enforcement authorities wishing to contact us as part of an investigation are invited to send their request to our team at: subpoenas@bitstack-app.com.
Important: Bitcoin transactions are irreversible. Once a transfer has been made, it cannot be cancelled. The faster you act, the more you limit the damage.