Coping with bereavement can be very difficult. That's why we are here to help you. If you are not sure what your next steps should be, please keep reading. We also advise that you seek the help of a professional adviser, such as a lawyer with expertise in wills and estates, to help you through this process.
A family member or other beneficiary in question may contact us and provide the following information:
The deceased's contact information:
Date of birth
The phone number associated with the deceased's account
The email address linked to the deceased's account
Their contact information:
Copy of their ID/passport, please be sure to provide us with a high-quality copy, where all 4 corners of the document will be visible. We cannot accept scanned copies.
Death Certificate: this will be issued by the registrar, but we are able to accept provisional death certificates.
Power of Attorney: this is required if the notary is claiming the assets on behalf of an heir.
What happens to my account if I die?
Once we receive notification of your representative's death, we will suspend all activity on the account as soon as possible. The value of any remaining funds may become part of your estate. We will ensure that we follow the correct legal procedure, acting on the instructions given to us by your representative.
How long does it take?
We will be in touch with you within 15 days.