Managing my account
Manage your account, settings, and more
By Arthur and 1 other2 authors13 articles
Profile & settings
Profile & settings
How do I change the email address associated with my Bitstack account?Your email address is essential to access your account and receive important communications related to your savings.
How do I change my phone number?Our support team handles phone number updates upon request.
Can Bitstack be used on a computer?Find out which computers support installing and using the Bitstack app.
How to change the Bitstack app language?Learn how to change the Bitstack app language on iPhone or Android by adjusting your device settings.
How do I deactivate or reactivate my Bitstack account?Find out how to deactivate your Bitstack account, what steps to follow before closing it, and how to reactivate it if you want to come back.
How do I update my postal address?Learn how to update your postal address, whether you are staying in the same country or moving abroad.
How do I hide my balance on Bitstack?Protect the privacy of your financial information by hiding your balance directly from the Bitstack app.
Performance & taxes
Performance & taxes
How do I view and export my account statements?Access your account statements and export them in PDF or CSV format directly from the Bitstack app.
How do I track my performance on Bitstack?Find out how to access your investment statistics and understand the key indicators available in the Bitstack app.
Do I need to declare my crypto assets?General principles on your tax obligations related to holding and using Bitcoin.
Compliance & special cases
Compliance & special cases
What happens to a Bitstack account when the account holder passes away?Find out what steps to take to manage a Bitstack account following the death of its holder.
Why is Bitstack asking for additional information?Understand why your account may be under review and how to respond safely.