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Additional information verification

Alexandre Roubaud avatar
Written by Alexandre Roubaud
Updated over 2 weeks ago

๐Ÿ“ฌ Received a message saying your account is blocked or under manual review?

Or maybe an email from Bitstack asking for a few extra details? No worries โ€“ you're in the right place! ๐Ÿ™Œ


Why is Bitstack asking for this information?

๐Ÿ” At Bitstack, your security is our top priority!
From time to time, we may ask for a few extra details to:
โœ… Strengthen the protection of your account
๐Ÿšซ Prevent any attempts at fraud
๐Ÿ›ก๏ธ Ensure a 100% safe and secure experience for you


How can I provide the requested information?

No stress โ€“ itโ€™s super simple! ๐Ÿ˜Š
๐Ÿ“ฉ If we need specific documents, youโ€™ll receive an email with a button to upload them directly through the app ๐Ÿ“ฑ

๐Ÿ“ง For any other requests, just reply to the original email with the required information โ€“ and please be as clear and detailed as possible ๐Ÿ“

๐Ÿ‘‰ Need a hand? Check out this help article all about identity verification ๐Ÿ’ก


What happens next?

Once weโ€™ve received your info, our amazing team ๐Ÿง‘โ€๐Ÿ’ป๐Ÿ‘ฉโ€๐Ÿ’ป will take it from there!
The review usually takes 5 to 7 business days, sometimes a bit longer depending on the case. Weโ€™ll keep you posted as soon as thereโ€™s an update ๐Ÿ“ข

โœ… If everything checks out, any restrictions on your account will be lifted and youโ€™ll be good to go ๐Ÿš€


๐Ÿ”’ Security, always at the heart of what we do

We put strong security measures in place to keep your personal data safe ๐Ÿ’™
Want to know more? Feel free to check out our privacy policy.

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