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Additional information verification

Alexandre Roubaud avatar
Written by Alexandre Roubaud
Updated over 5 months ago

📬 Received a message saying your account is blocked or under manual review?

Or maybe an email from Bitstack asking for a few extra details? No worries – you're in the right place! 🙌


Why is Bitstack asking for this information?

🔐 At Bitstack, your security is our top priority!
From time to time, we may ask for a few extra details to:
✅ Strengthen the protection of your account
🚫 Prevent any attempts at fraud
🛡️ Ensure a 100% safe and secure experience for you


How can I provide the requested information?

No stress – it’s super simple! 😊
📩 If we need specific documents, you’ll receive an email with a button to upload them directly through the app 📱

📧 For any other requests, just reply to the original email with the required information – and please be as clear and detailed as possible 📝

👉 Need a hand? Check out this help article all about identity verification 💡


What happens next?

Once we’ve received your info, our amazing team 🧑‍💻👩‍💻 will take it from there!
The review usually takes 5 to 7 business days, sometimes a bit longer depending on the case. We’ll keep you posted as soon as there’s an update 📢

✅ If everything checks out, any restrictions on your account will be lifted and you’ll be good to go 🚀


🔒 Security, always at the heart of what we do

We put strong security measures in place to keep your personal data safe 💙
Want to know more? Feel free to check out our privacy policy.

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