You received a message saying your account is blocked or under manual review?
Or maybe an email from Bitstack asking for a few extra details? No worries, you're in the right place.
Why is Bitstack asking for this information?
At Bitstack, your security is our top priority.
From time to time, we may ask for a few extra details to:
- Strengthen the protection of your account
- Prevent any attempts at fraud
- Ensure a 100% safe and secure experience for you
How can I provide the requested information?
If we need specific documents, you’ll receive an email with a button to upload them directly through the app.
For any other requests, just reply to the original email with the required information – and please be as clear and detailed as possible.
Need a hand? Check out this help article all about identity verification.
What happens next?
Once we’ve received your info, our amazing team will take it from there!
The review usually takes 5 to 7 business days, sometimes a bit longer depending on the case. We’ll keep you posted as soon as there’s an update.
If everything checks out, any restrictions on your account will be lifted and you’ll be good to go.
Security, always at the heart of what we do
We put strong security measures in place to keep your personal data safe.
Want to know more? Feel free to check out our privacy policy.