๐ฌ Received a message saying your account is blocked or under manual review?
Or maybe an email from Bitstack asking for a few extra details? No worries โ you're in the right place! ๐
Why is Bitstack asking for this information?
๐ At Bitstack, your security is our top priority!
From time to time, we may ask for a few extra details to:
โ
Strengthen the protection of your account
๐ซ Prevent any attempts at fraud
๐ก๏ธ Ensure a 100% safe and secure experience for you
How can I provide the requested information?
No stress โ itโs super simple! ๐
๐ฉ If we need specific documents, youโll receive an email with a button to upload them directly through the app ๐ฑ
๐ง For any other requests, just reply to the original email with the required information โ and please be as clear and detailed as possible ๐
๐ Need a hand? Check out this help article all about identity verification ๐ก
What happens next?
Once weโve received your info, our amazing team ๐งโ๐ป๐ฉโ๐ป will take it from there!
The review usually takes 5 to 7 business days, sometimes a bit longer depending on the case. Weโll keep you posted as soon as thereโs an update ๐ข
โ If everything checks out, any restrictions on your account will be lifted and youโll be good to go ๐
๐ Security, always at the heart of what we do
We put strong security measures in place to keep your personal data safe ๐
Want to know more? Feel free to check out our privacy policy.