All Collections
Managing my account
Additional information verification
Additional information verification
Alexandre Roubaud avatar
Written by Alexandre Roubaud
Updated over a week ago

If you received a message saying your account is locked or under review, or an email from Bitstack asking for additional information to verify your account, you've come to the right place!

Why does Bitstack need this information?

We ask for this information as a security measure to ensure our customers have a safe and secure experience - it helps prevent fraud and increases account security.

How do I provide the requested information?

If we requested any documents, simply reply to our request by email or via our in-app chat.

For all other requested information, simply reply to the original email with your answers—be as complete and thorough as possible.

If you have questions about ID verification, please see this Help Article.

What happens next?

Once you've provided the requested info, we'll review your account to make sure everything looks good. These reviews usually take around 5-7 days, but can take longer. We'll reach out as soon as we have an update.

After the review is complete, if we've determined that your account has all of the correct and required information, we'll remove the account restrictions.

Bitstack takes extensive security measures to ensure that your personal information is safe. Please refer to our privacy policy for more information.

Did this answer your question?