At Bitstack, the security of your account and funds is our top priority. Here are essential tips to help you spot fraud attempts, protect your account, and know what to do if you suspect something suspicious.
⚠️ Reminder: Bitcoin transactions are irreversible. If someone promises you easy money, guaranteed returns, or asks you to pay upfront to receive money, it’s most likely a scam.
🚨 How to Recognize Common Scams?
1. Unrealistic promises or advance payments
Never send money to anyone who:
promises to send you money back,
guarantees fast returns,
asks for payment to unlock an offer or gift.
2. Identity theft and impersonation
Scammers may pretend to be:
Bitstack employees,
partner companies,
or even someone you know.
They can contact you by email, social media, phone, or SMS.
🎯 Important: Bitstack will never ask you to provide:
Your login details (email, password, security codes)
To make a payment
Sensitive banking information
🧠 Common Types of Scams
Phishing: Fake emails or websites pretending to be Bitstack to steal your credentials.
👉 Only enter your login details on our official website or app.Ponzi or pyramid schemes: Promise high returns if you recruit others.
👉 Bitstack never offers guaranteed returns.Pump and dump schemes: Artificially inflate the price of a cryptocurrency before selling it off.
👉 Bitstack only offers bitcoin, for security reasons.Fake social media accounts: Bitstack does not run “giveaway” campaigns that require an initial payment.
Fake apps: Always download Bitstack from official App Stores. Verify the publisher’s name and reviews carefully.
🛡️ Protect Your Account
Use a strong, unique password with uppercase, numbers, and symbols.
Keep the Bitstack app, your device’s OS, and security software up to date.
Regularly check your transactions. If you see anything suspicious, contact us immediately.
Be wary of unsolicited offers, especially those demanding personal information or money transfers.
🔎 Always Verify Before Acting
Confirm any suspicious information with our customer support.
Check URLs carefully: the official address is
https://www.bitstack-app.com(look for the 🔒 padlock icon).
📣 Reporting Fraud Attempts
If you believe you’ve been targeted by a scam or received suspicious messages:
Change your password immediately.
Contact Bitstack support via the app or website.
We take all reports seriously and will take appropriate action.
🤝 Summary
Your vigilance is your best defense. When in doubt, reach out to us — we’re here to help.
🔐 Stay safe,
The Bitstack Team