The best way to get in touch with us is via the app by tapping on the Account tab and Help. If you post a question or comment on social media, please be aware that only the following accounts are from real Bitstack employees:

Note: Bitstack executives are not active on Facebook. Any Facebook message from someone claiming to be a Bitstack employee is unauthorized and should NOT be trusted.

Please note, our official Bitstack YouTube channel is not currently verified. However, the link above takes you to our one, and only, YouTube channel.

Please be aware that all varieties of scams can be found on this platform that target Bitstack users, including giveaways or high-return investment scams.

If you're ever unsure about a reply from someone claiming to be from Bitstack, please contact us. Alternatively, if you'd like to report an impersonation or scam account, you can do so by sending a message directly to security@bitstack-app.com. Please include a link to the suspicious account with your message.