1. How does Bitstack protect your funds?
At Bitstack, your money is safeguarded in line with regulations, in a segregated account (“compte de cantonnement”) held with BPCE via Xpollens, the licensed payment institution of which you are a customer.
This means your funds are fully secured and can never be mixed with the company’s or the bank’s own funds.
2. What is a segregated account and why must Xpollens have one?
To protect your deposits, payment institutions like Xpollens (through Bitstack) are legally required to open a segregated account with a credit institution (here BPCE).
This account is a “ring-fenced” account: it keeps the company’s own funds completely separate from customer deposits and is used solely to safeguard your money — never to invest or use it.
In case of insolvency:
If Xpollens were to fail, your deposits would remain safe as they are stored separately.
If BPCE, which holds the account, were to fail, your deposits would be protected up to €100,000 thanks to the Deposit Guarantee and Resolution Fund (FGDR).
3. What happens if Bitstack or Xpollens fails?
No need to worry — this is extremely unlikely.
But if it were to happen, your funds would remain protected thanks to the segregated account.
And if the bank holding the account (BPCE) were to fail, you would still recover your money up to €100,000 via the FGDR.
In summary
Bitstack acts as an agent of Xpollens, a licensed payment institution.
Your euro deposits are separated and safeguarded in a segregated account opened by Xpollens with BPCE.
This mechanism reinforces security: even in case of failure, your funds are never mixed with those of the institution or the bank.
In case of a bank failure, the FGDR protects you up to €100,000.