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Why did Bitstack cancel my order?
Why did Bitstack cancel my order?
Alexandre Roubaud avatar
Written by Alexandre Roubaud
Updated over a week ago

To ensure the security of Bitstack users' accounts and transactions, Bitstack may decline certain transactions if potential security issues are observed.

If you believe your transaction should not have been canceled, please follow these steps:

  1. Complete all verification steps, including verifying your identity.

  2. Contact Bitstack Support so your case can be further reviewed.

  3. Add and verify a new payment method.

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