Bank account synchronisation is handled through our partners Powens and Tink. This process allows your bank to share your transactions with us in real time, securely.
Why might the connection fail?
1. Incorrect bank credentials
Make sure you are using the correct username and password for your bank. Many connection failures are caused by this.
2. Two-factor authentication (2FA)
Your bank may send you a temporary code by SMS, email, or via an authentication app to confirm the connection. Pay attention to any notifications from your bank during the linking process.
3. Expired bank connection
A connection expires automatically after 180 days, or if your bank details have been updated. If you cannot renew an expired connection, delete it and start a new one:
Tap your profile picture or initials in the top right corner
Tap Linked accounts
Tap the affected account
Tap Delete
Tap Link bank account to start a new connection
4. Bank account type
The connection only works with a cash account in euros, opened in your name. An account in another currency or belonging to someone else cannot be linked.
5. Ad blockers or VPN
An active ad blocker or VPN can prevent the redirect to your bank. Disable them temporarily, then try again.
6. App update
Check whether an update to the Bitstack app is available. Bug fixes and improvements are sometimes released to resolve synchronization issues. Download the latest version at bitstack-app.com/download.
Problem still not resolved?
Contact Bitstack support via the Help Center option in the app, or by email at support@bitstack-app.com.
To help us identify the issue quickly, please include a screen recording, a screenshot of the error message, or a screenshot of the last screen displayed during the linking process.