Losing a loved one is an incredibly difficult experience. We are here to support your family through this process.
What happens to the account?
As soon as we are notified of the death, we suspend all activity on the account as quickly as possible. The funds held in the account become part of the estate and are handled in accordance with applicable legal procedures.
What should you do?
A family member should ask the notary handling the estate to contact us directly at support@bitstack-app.com. The notary will coordinate the steps required to release the funds.
We recommend consulting a legal professional specialising in estate matters if you have any questions about your rights or the process involved.