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❌ Why Did My Payment Fail?

Alexandre Roubaud avatar
Written by Alexandre Roubaud
Updated today

There are several reasons why your bank might decline a payment:

  • Your card may restrict or block online payments.

  • You've reached your bank's spending or withdrawal limits.

  • Your bank flagged the transaction as suspicious or potentially fraudulent.

✅ How to Fix the Issue

To resolve the problem, follow these steps:

  1. Check your banking app or online account:

    • Make sure online payments are enabled

    • Ensure you have sufficient balance

    • Confirm your spending limits haven’t been reached

  2. Contact your bank:

    • Let them know you're trying to make a payment via Bitstack

    • Ask them to approve future transactions

  3. Retry the payment manually:

    • Open the Activity tab in the Bitstack app

    • Select the failed transaction

    • Tap Retry

  4. Remove and re-add your card:

    • This can re-authorize your card with Bitstack through your bank.

  5. Try a different card, if available.


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