There are several reasons why your bank might decline a payment:
Your card may restrict or block online payments.
You've reached your bank's spending or withdrawal limits.
Your bank flagged the transaction as suspicious or potentially fraudulent.
✅ How to Fix the Issue
To resolve the problem, follow these steps:
Check your banking app or online account:
Make sure online payments are enabled
Ensure you have sufficient balance
Confirm your spending limits haven’t been reached
Contact your bank:
Let them know you're trying to make a payment via Bitstack
Ask them to approve future transactions
Retry the payment manually:
Open the Activity tab in the Bitstack app
Select the failed transaction
Tap Retry
Remove and re-add your card:
This can re-authorize your card with Bitstack through your bank.
Try a different card, if available.
Still having issues?
Feel free to contact our support team—we’re here to help!